Axa Assistance Sucks Customer Reviews and Feedback
Axa S.A. (styled as AXA) is a French multinational insurance firm headquartered in the 8th arrondissement of Paris that engages in global insurance, investment management, and other financial services. The Axa Group operates primarily in Western Europe, North America, the India Pacific region, and the Middle East, with a presence also in Africa. Axa is a conglomerate of independently run businesses, operated according to the laws and regulations of many different countries. The company is a component of the Euro Stoxx 50 stock market index.
During a trip to Italy David C. requested for AXA Assistance (USA Silver), unfortunately, it was not what he expected and he shares his experience for a review published by INSURE MY TRIP website: "My wife had medical problems and required hospitalization as well as a medical return flight. Dealing with AXA to get moved to a different hospitalization and then to get a medical flight home was a nightmare. They said we just need the attending physician to confirm that she is stable enough to fly but not strong enough to go on a commercial flight. That was done a then seven days later they were able to arrange a flight. The company that flew us home said that when they were finally contacted it took twenty minutes to put the pieces together, not seven days. It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight. In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business."
Current Employee - Anonymous Employee says"Dysfunctional leadership Long periods of training; high turnaround, low retention of good employees Exceptional employees are not rewarded HR issues including delayed payments or missing OT/Holiday pay Working weekends/holidays Departments do not communicate well with each other"
Current Employee - Anonymous Employee says"Salary is too low. Minimal to no yearly increases. Minimal to no room for advancement. Poor office culture. Stressful work environment. You're not paid more for working harder/better or for extra skills you bring to the team, like languages."
Former Employee - Anonymous Employee says"AXA only care about money, it it wasn't for the people surrounding i would say this is the worst job i ever had"
Current Employee - Supervisor says"Employees are taken advantage. Over worked and underpaid. No clear direction given. No realistic goals or expectations given to employees. Executive leadership team are not strong or carring of their employees. Company hardly supports their employees or listen to them. Too many politics. Company is loosing a lot of business, respect and good employees. Revolving door of employees. Unstable company to work for. No job security here."
Former Employee - Anonymous Employee says"Efficiency is the name of the game at AXA Assistance. Entire teams/departments offshored, numerous positions eliminated, new hires brought on to be dismissed months later. Constant, disruptive change is the norm here. Large-scale downsizing never seems to end. Wages well-below what the market suggests. A market study was conducted to expose huge gaps between market average and AXA's pay scale. The study was supposed to be a great leap forward in employer/employee transparency, but was later swept under the rug."
Conseiller en assurance CDI (Current Employee) says"Aucune perspective d'évolution, travailler pour un agent général n'est pas intéressant.RienToutBonjour,Merci d'avoir déposé votre avis via Indeed, il est important pour nous de recueillir les retours de collaborateurs ou anciens employés.Néanmoins, nous sommes navrés d'apprendre que votre expérience chez AXA ne se soit pas déroulée comme vous l'espériez.Bonne journée,Mona de l'équipe Marque Employeur AXA en France"
CHARGE D'ASSISTANCE (Current Employee) says"Aucun respect pour ses salariés, travail à la chaine ! Les gens sont souvent en arrêt maladie. Aucun vrai manager et les augmentations se font en fonction des affinités et si vous couchez avec votre responsable.Bonjour,Le type d'environnement et de pratiques que vous évoquez sont contraires à ce qui est porté par nos valeurs et pratiques managériales.Nous vous invitons vivement à en discuter avec votre responsable RH.Mona de l'équipe Marque Employeur AXA en France"
Customer Service Representative (Former Employee) says"The worst place to work. They are racist. Manager don’t know how communicate. Lots of Favoritisms. They speak down to you. You can’t express your feelings. They firer your if you go to Human Service. It’s an uncomfortable, stressful place to work."
Agent A2P (Former Employee) says"Promesses à l'embauche non tenues. Mes difficultés financières ne m'ont pas permis de tenir les 8 ans exigés, je suis partie à 6,5 ans. Résultat après ces années de travail en salaire négatif compte tenu du portefeuille à rembourser, je suis partie sans toucher un centime de mon portefeuille, mais avec des dettes.Bonjour,Nous sommes navrés de lire votre retour d'expérience car soyez certains qu’AXA cherche à accompagner au mieux les Agents dans le développement de leurs activités, à travers différents dispositifs :- au travers d’une formation initiale (13 semaines) et continue ;- d’un accompagnement avec un Inspecteur Commercial pour le lancement et la croissance de l’agence, adapté à la volonté et au développement de l’activité de chacun ;- d’un soutien financier durant les 4 premières années (sous réserve d’un minima de résultats).Conscients que nous pouvons encore améliorer ces pratiques, nous prenons note du point remonté.Nous vous remercions de votre témoignage et regrettons que notre collaboration n’ait pas pu s’inscrire dans la durée.Marine de l'équipe Marque Employeur AXA en France"
Manager (Former Employee) says"It was very uneasy to work in this company. People are dragging other people down, never helping each other. Do a research on the founder of this company, he is a criminal."
Insurance Financial Representative Trainee (Former Employee) says"After going through 3 interviews, they are not straightforward about the type of work they require until the 3rd interview, which I felt was misleading. They show you which licenses you need to aquire ie. LIfe Insurance, Series 7, and Series 66 but they don't help at all as far as study materials. Immediately after you get your insurance license, they expect you to begin selling insurance, but noone shows you exactly how to (what papers to fill out, etc) all the while you are still studying for the FINRA tests. You are also responsible for finding ALL your own leads. In Century City you will have to pay $60 per day to park in their building unless you want to risk getting towed by parking on the street, which they also failed to mention. You have to use thier propietary security software on your laptop and phone. Their IT support is the worst I have ever seen.You'll get your licenses but you have to pay for it all yourself, and maybe get reimbursed one dayThere is much training to do after you get licenses and if you don't complete it in time, you face hefty fines. They don't train you to actually do the job."
Customer Service Representative (Former Employee) says"I was always unhappy working there. They racist, they speak down to you. It’s all favoritisms. The rules only apply to some people. If you not in there click you don’t move up it’s who you know."
Case Manager/Project Manager (Former Employee) says"Absolute worst company I have ever worked for. Would not recommend to my worst enemy. You are paid extremely low and they work you to your wits end, literally. Treated like a number not a human being."
TRAMITADOR SINIESTROS CICOS (Former Employee) says"No valoran a las personas, son injustos y nada objetivos"
Corporate PA (Former Employee) says"Worked here for 10 years, hung out to dry by hr when the stress got to me. Not easy constantly receiving calls from members suffering with cancer etc.Nice co workersUseless hr"
Employé commercial (Former Employee) says"Lâché en pleine nature.... Obligé d appeller d'autres agences pour avoir un conseil que son prope agent n a pas le temps de donner.Bonjour,Nous sommes navrés de lire votre retour d'expérience. Nous prenons note du point remonté et vous remercions d’avoir publié cet avis.Bonne journée,Mona de l'équipe Marque Employeur AXA en France"
Financial Adviser (Former Employee) says"During the interview they promised that this is a great job because it was flexible and you can earn a lot. I would get to train for free and get $1800! However when I passed my exams, no $1800. They kept adding more and more conditions to get this $1800. We also had to shell out a lot of money over lunches, gifts, events even when we were earning 0 so that we could post “the good life”. then instead of havingflexible time for family. I had to work 8am to 10pm because i had to see 10-15 clients a week!"
Co-Portfolio Manager (Former Employee) says"Don't work for this company if you expect to work for another company on Wall Street in the future. Their reputation is horrible. Their business model is to put all the client's assets into an annuity (even IRA assets). The investment approach is driven by what sells not what works."
Call center Customer Service Representative (Former Employee) says"racism and feminism gender gap if you are not man you will be supported respected. But if not you will be facing all against one even if you flow the complain rules"
Claims Handler (Former Employee) says"Axa is the worst company to work for in the insurance marketplaces with racism it’s prime target for coloured people Axa insurance set targets out of reach and to get rid of employees make false allegations with other team leaders assisting to dismiss employers"
Content (Former Employee) says"I worked with AXA gulf only for one month and got terminated for personal reasons. My boss made up her mind just because she saw that i’m finding a lot of mistakes in her work. There is no HR follow up on performance. It’s just your direct boss, if he doesn't like, it’s his decision to lay you off on the spot.There is a lot of politics going on, messy structure and zero motivation."
Customer Service Advisor (Former Employee) says"Constantly busy, managers swanning off and chatting about what they’re having for tea tonight and what they’re doing on the weekend, if you work less than 15 mins over your shift you don’t get that time back at all. They make out they love staff feedback but actually your managers just tell you tough that’s how it is, constantly busy after 4pm every day but management have no organisation of staff so everyone is miserable .NoneManagement couldn’t find their arses with both hands"
Claims Handler (Current Employee) says"Do not apply as there are No family values with this company. No work life balance or flexibility. I had to resign after years of loyal service after asking for flexible hours to look after my Mother who had sadly been diagnosed with dementia. The answer was 'NO DUE TO BUSINESS NÈEDS' Feeling very let down by a so called reputable company.NoneNo protection from Bullying and Victimisation"
Technical Liability Investigator (Former Employee) says"If you're looking for work that offers no career progression, personal progression, support, work/life balance, benefits, bonuses or job security, then AXA is certainly the right place for you. Upper management have zero idea how claims actually work, nor what they need to function, they seem to be promoted to their positions for their competency at fudging numbers to shareholders.nonelong hours, no career progression or development, you're a punching bag on the other end of a phone"
"Financial Professional" aka insurance sales (Former Employee) says"I sold insuranse when i worked at AXA. I was NOT and investment advirs, financial advisor, financial professional, etc. The sales side is lile a meat grinder or a puppy mill- they keep recruiting new advisers, and when they leave, the manager retains the clients as his own (and rakes in the trailing commissions). Reminiscent of a pyramid scheme! I learned a lot, but there was a lot i didnt know until i left and worked somewhere else. Focus is all on sales, if you ask for help or direct guidance expectthe manager to take a larfger chuck of your commussions. Do not take commissions annualized or upfront- if you leave, you will owe, and they will send a collections agency and possibly a lawyer after you. ,"
Verizon Wireless CS says"@J_I_Benjamin Hello, Jazmine, thank you for reaching out to us on Twitter for assistance. We'll be happy to trouble… https://t.co/UEJRGmB2rX"
AXA Malaysia says"Help is on the way! Just press it for emergency assistance during accidents. AXA SmartDrive Safe is the first-of-i… https://t.co/m42zDCfqF7"
Verizon Wireless CS says"@caitlinherst We are here for your support, Caitlin. We'll be happy to troubleshoot the issues you have experience.… https://t.co/6dGNUW8g5A"
Verizon Wireless CS says"@caitlinherst We want to make sure to provide you the assistance you need, Caitlin. Please follow and DM us for assistance.*AXA"
In The News
Insurance Times reports"Axa to pay some French restaurant business interruption claims after losing court case"
Insurance Business reports"AXA CEO: "The COVID-19 crisis will have a material impact on our earnings in 2020""
Insurance Journal reports"Insurer AXA, With H1 Net Income Down 40%, Warns of Future COVID-19 Shocks"
Claims Magazine reports"AXA Partners launches digital portal for home emergency claims"